Welcome to MyTechnow.org - Wilson Tech - Business and Computer Relations Skills

BUSINESS & CUSTOMER RELATIONS SKILLS is an introduction to a variety of business-related operations, the field of customer relation specialist, and navigating remote working platforms. Students will be exposed to the practical applications of customer service procedures and professional communication skills utilizing technology. These skills promote knowledge and confidence in customer service industry professional positions. Students will have the opportunity to go to off-site stores and businesses, as well as operate a school-wide service business, where they can apply their skills in a real-world setting.

 

WORK ENVIRONMENT:

Today, most large and small companies require their employees to have skills in using personal computers and to have an understanding of business applications. Workspaces are usually located in well-lighted, comfortable areas. Workers will be expected to participate in group projects as well as work individually.

JOB OPPORTUNITIES:

Customer Relations Specialist, Data
Entry Worker, Entrepreneur, Hospitality
Worder, Office Administrative Support,
Retail Associate

ACADEMIC CREDITS INTEGRATED:

Tech Math, Tech Phys Sci., Eng 12, Eco, CFM, Comp App

COURSE OUTLINE:

  • Advertising
  • Basic Record Keeping
  • Co-Worker Collaborations
  • Customer Service
  • Data Entry
  • Entrepreneurship
  • Interpersonal/Communication Skills
  • Job Interview Skills
  • Microsoft Office Instruction
  • Google Classroom (Docs, Sheets, Slides, and Classroom)
  • Office Routines
  • Paychecks
  • Resume Development
  • Telephone Skills
  • Using/Creating Forms
  • Typing
  • Workplace Professionalism

 

Samples Illustrated Below of Student Work in this Class Subject

 
 

 

CTE Skill Programs follow the same curriculum as their respective CTE Program counter-parts, except at a moderate pace, in a smaller setting with extra support. Students will receive preparation for entry-level employment and/ or post-secondary education and are expected to function autonomously. Transfer into more advanced programs (CTE Programs) is contingent upon a student's success.

Employability Profiles will be utilized to evaluate students' universal foundation skills and work-based technical skills. Districts may utilize the Employability Profile as part of the criteria to meet the Career Development and Occupational Studies (CDOS) Credentials and the CDOS Multiple Pathway option.

Our Career Assessment center, located at Wilson Tech's Huntington campus, evaluates students' career and academic strengths and weaknesses. The Career Scope is utilized as a Level 2 Assessment. A summary is derived from the students' responses and a list of appropriate career choices is presented.

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